Terms and Conditions

Agreement to Terms

By texting Friday AI or using our services, you agree to these Terms and Conditions. If you do not agree, do not use our service.

Service Description

Friday AI is an AI-powered property management communication platform that facilitates SMS messaging between tenants and property managers. The service includes:

Maintenance request processing
Answering property-related questions
Coordinating vendor services
Sending building updates and notifications

SMS Terms and Consent

Consent to Receive Messages

By providing your phone number during lease signing or by texting our service, you consent to receive SMS messages from Friday AI on behalf of your property manager, including:

Maintenance request confirmations and updates
Responses to your questions
Rent reminders and payment information
Building notifications and emergency alerts
Service coordination messages

Message Frequency

Message frequency varies based on your interaction and property needs. You may receive:

Immediate responses to your questions
Maintenance updates as issues are resolved
Periodic rent reminders
Building alerts as needed

Opt-In Methods

You consent to SMS messages through:

Lease Agreement: Phone number provided during lease signing
Welcome Message: Receiving initial Friday AI introduction
Inbound Text: Texting Friday AI with a question or request

Opt-Out Procedures

You can opt out at any time by:

Texting STOP to any Friday AI number
Contacting your property manager directly
Emailing support@usefriday.co

Important: Emergency and safety-critical messages may still be sent even after opting out, as required for building safety and in accordance with your lease agreement.

Message and Data Rates

Standard SMS messaging and data rates may apply as determined by your mobile carrier. Friday AI does not charge for messages, but your carrier may.

Acceptable Use

You agree to:

Use Friday AI only for legitimate property management communication
Provide accurate information in maintenance requests
Not abuse or spam the service
Not use the service for illegal purposes

Service Availability

Friday AI is provided "as is" without warranties. We do not guarantee:

100% uptime or message delivery
Immediate responses (though we strive for fast service)
Resolution of all issues through AI alone

For emergencies, always call 911 or your property manager directly.

Limitation of Liability

Friday AI is a communication tool. We are not responsible for:

Property management decisions made by your landlord
Vendor service quality or timing
Misunderstandings in AI-generated responses
Delays in message delivery due to carrier issues

Relationship with Property Manager

Friday AI acts as an agent of your property manager. Your lease agreement with your landlord remains the primary governing document for your tenancy.

Privacy

Your use of Friday AI is subject to our Privacy Policy, available at usefriday.co/privacy.

TCPA Compliance

This service complies with the Telephone Consumer Protection Act (TCPA). We:

Only send messages with your consent
Provide clear opt-out mechanisms
Honor opt-out requests promptly
Do not send unsolicited marketing messages

Intellectual Property

Friday AI, our logo, and service are property of Friday AI, LLC. You may not use our branding without permission.

Termination

We may terminate your access to Friday AI if you:

Violate these terms
Abuse the service
End your lease agreement

You may terminate by texting STOP or contacting your property manager.

Changes to Terms

We may update these Terms periodically. Changes will be posted with a new "Last Updated" date. Continued use constitutes acceptance of updated terms.

Governing Law

These Terms are governed by the laws of the State of Hawaii, without regard to conflict of law principles.

Contact Information

For questions about these Terms:

Email: support@usefriday.co
Mail: Friday AI, 99-543 Kaulainahee Place, Aiea, HI 96701
Property Manager: Contact your property manager directly

Help Commands

Text HELP for assistance
Text STOP to opt out
Text START to opt back in

Carrier Information

Supported carriers include AT&T, T-Mobile, Verizon, Sprint, and others. For carrier-specific issues, contact your mobile provider directly.